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Professional Customer Services
Professional Customer Services
Curriculum
1 Section
11 Lessons
48 Hours
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Course Module:
11
0.0
Module-1: Introduction to Professional Customer Services
0.1
Module-2: Communication Skills for Customer Service
0.2
Module-3: Customer Psychology and Behavior
0.3
Module-4: Product and Service Knowledge
0.4
Module-5: Problem-Solving and Decision-Making
0.5
Module-6: Time and Stress Management
0.6
Module-7: Technology and Tools for Customer Service
0.7
Module-8: Cultural Sensitivity and Diversity
0.8
Module-9: Teamwork and Collaboration
0.9
Module-10: Continuous Improvement and Feedback
0.10
Module-11: Ethics and Professionalism
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