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Professional Customer Services

Curriculum

  • 1 Section
  • 11 Lessons
  • 48 Hours
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  • Course Module:
    11
    • 0.0
      Module-1: Introduction to Professional Customer Services
    • 0.1
      Module-2: Communication Skills for Customer Service
    • 0.2
      Module-3: Customer Psychology and Behavior
    • 0.3
      Module-4: Product and Service Knowledge
    • 0.4
      Module-5: Problem-Solving and Decision-Making
    • 0.5
      Module-6: Time and Stress Management
    • 0.6
      Module-7: Technology and Tools for Customer Service
    • 0.7
      Module-8: Cultural Sensitivity and Diversity
    • 0.8
      Module-9: Teamwork and Collaboration
    • 0.9
      Module-10: Continuous Improvement and Feedback
    • 0.10
      Module-11: Ethics and Professionalism
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Module-8: Cultural Sensitivity and Diversity
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Module-10: Continuous Improvement and Feedback
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